Contact MIXTURA Support

For support related to active mixing orders, include your letter of guarantee and deposit address when contacting us. This helps us locate your transaction quickly.

Support channels

• Telegram — @Mixtura_support
• Email — [email protected]

Support is available 24/7. Response times may vary during high network activity.

Common support topics

• Verifying a PGP letter of guarantee before sending BTC
• Order status and mixing time (typically 1–8 hours)
• Underpayment or wrong amount sent to deposit address
• Questions about bitcoin mixer fees and limits — see FAQ
• How Bitcoin Mixer 2.0 works — see guide

PGP encryption

Public key fingerprint: 0ED1B0CAE84D87EFB9A7BD38A33A1DD44BA77E16

Use PGP for sensitive correspondence and to verify letters of guarantee. Download the public key from the footer and import it into your PGP client (for example, Gpg4win).

Before you contact us

• Save your letter of guarantee before sending BTC
• Check transaction status on a block explorer using addresses from the guarantee letter
• For underpayment issues, include the exact amount sent and the deposit address